The one thing that can help hoteliers, travel agencies, tour guides, airline companies, and basically those in the travel industry are reviews and feedback. A customer’s first-hand experience can help them in numerous ways no matter how unpleasant some of these may be. Since the travel industry is a customer-oriented type of business, it is a given that we cannot 100% please everyone. But as much as possible good feedback must weigh more than the poor ones.
To help collect feedback and reviews, it is essential that passengers and travelers are given a travel feedback form to fill up. This is usually provided when they come back from their travel. To learn more about this form, let us discuss this further below. And if you wish to start preparing this particular form, then check out our free travel feedback form samples that are available for download on this page.
FREE 5+ Travel Feedback Form Samples
1. Travel Feedback Form
2. Travel Feedback Form Sample
3. Travelling Client Feedback Form
4. Travel Visitor Feedback Form
5. Travel Feedback Complaint Form
6. Travel Course Feedback Form
What Is a Travel Feedback Form?
A feedback or review form is a document that contains questions whose purpose is to collect valuable information and personal opinion about a company’s service or its product. The goal is to gain a better understanding of the overall customer experience the company can identify areas for improvement.
This type of form is used in most industries, including travel where customer satisfaction is well-valued. By providing this form to clients after they have finished their travel, this will give companies an overview of their travel experiences. Reviews and feedback do not only benefit a company, they can be quite important to those who are planning to travel to a certain destination. By reading and going over feedback would give insight to travelers whether or not a destination is good enough to travel to or whether a certain travel agency would be able to accommodate their travel plans and requirements. Those with continuously bad reviews are red flags that should be avoided especially if travelers do not want to waste their time and effort.
Steps in Preparing a Travel Feedback Form
For clients who have completed their travel, it can be quite useful to take your time and answer a feedback form. You will be able to help future travelers with their decisions. Traveling can cost money, and for some, it’s an experience they want to make sure it is memorable and something they can happily look back to. So by providing feedback is helpful. Nowadays, with the internet at our disposal, when we try to check for a place we want to eat, or tour we want to try out reviews is one of the first few things we consider. So to make sure you’ve got everything covered in the form, here are steps to help you design a well-crafted travel feedback form.
1. Purpose of the Form
A travel feedback form can be broad, which means you can put about anything on the form. But if your company needs specific data from your clients, then it is important that the questions in the form should cater to the purpose of why you have created it in the first place. For example, you need to prepare this feedback form for a group tour of Europe, to be able to collect the data you need, it is essential to prepare questions related to the tour. Or if you need feedback to be posted on your company website, then the questions should be more generalized.
2. Questions and Other Details
The main body of the form should be able to, as mentioned cater to the purpose of the form. If you need to post a review page on your company’s website for the public to see then questions should be generalized. For example, questions should cover the travel destination, departure dates, and so on. Anything that is related to the services your company has to offer should be relevant to the form. Questions can be in a yes or no format, multiple-choice, ratings, matrix questions, open-ended questions, or a combination of such.
Now if you need to be specific, or you do not wish to post feedback in public but are for internal use then you can opt to create a more personalized form for your clients where this could be answered online or emailed. This is particularly useful if you need data from a group tour you have just organized.
3. Client’s Basic Information
Another essential element you can include in the form is the client’s information. This includes their name, email address, and mobile number. For feedback to be published online, it is recommended that once published, email address and contact number should not be included but should only be used for internal purposes to protect your client’s privacy.
4. About the Company
A customer’s travel experience is not all about the travel itself but how the company handled their travel plans. So it is important that you cover that in your feedback form. Ask them if they would recommend you to friends or family. You could also inquire whether they found it easy to engage with your team and if they enjoyed interacting with your website and online channels.
5. Data Collection
The main purpose of the form is for data collection, so no matter how bad it is take it as constructive criticism. This may help your company make better of your services and perhaps add new ones as well. Clients are important for your company’s revenue, and being a service-oriented company it is your duty to ensure they are satisfied so they would recommend your services and become loyal customers.
What Is the difference between a Feedback and a Survey?
The only common thing about both is that it is used to collect data from clients. Feedback is used to gather information about a customer’s experience with a product or service. Meaning they have already tried it out. While for surveys, it can be that the client has already tried a product or not.
What Is a Travel Experience?
A travel experience is a popular notion or concept that relates to the meaningful and memorable experiences of a traveler.
Why choose to book via a Travel Agency?
People prefer booking through a travel agency because they can handle everything in your travel plans. They are better equipped on what to do, offer the best rates, and are able to cater to special requests.
A travel feedback form is a valuable document to those companies in the travel industry and even seasoned travelers still rely on reviews to make sure they are getting their money and time’s worth whenever they want to visit a new destination. Feedbacks can also help create improvements to a company’s service and its products.
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