As the access to information process becomes faster and leaner, it becomes increasingly important for businesses to focus on the smallest of aspects in order to achieve flawless performance in real-time. They stay on track for continual software upgrades, uninterrupted access to the most recent notifications, required product fixes, and technical assistance through chat, phone, and email by doing so. In the absence of this, one-time technical help is prohibitively expensive, and the system is vulnerable to virus attacks and diminished productivity.

10+ Software Support Contract Samples

Software support or break/fix services for specific software products are referred to as software support services. Long-term technical support contracts or pay-as-you-go, incident-based help are examples of these services. Remote troubleshooting, installation aid, and basic usability advice are all common features of software support services. Remote troubleshooting skills can be supplied by phone and online communication medium, or without human aid using automated mechanisms that reside on the customer’s device or are accessible via the Internet. New product installation services, product update installation services, migrations for significant software releases, different sorts of proactive or reactive on-site services, and support for custom application or infrastructure software are all examples of software support services. A product provider, a consulting business, or third-party software maintainers may provide services.

1. Software Support Contract

Details
File Format
  • PDF
  • MS Word
  • Google Docs

Download

2. IT Support Contract

Details
File Format
  • PDF
  • MS Word
  • Apple Pages
  • Google Docs

Download

3. Software Support and Maintenance Contract

Details
File Format
  • PDF

Size: 263 KB

Download

4. Sample Software Support Contract

Details
File Format
  • PDF

Size: 399 KB

Download

5. Technical Software Support Contract

Details
File Format
  • PDF

Size: 366 KB

Download

6. Software Support Contract Example

Details
File Format
  • PDF

Size: 192 KB

Download

7. Basic Software Support Contract

Details
File Format
  • PDF

Size: 146 KB

Download

8. Formal Software Support Contract

Details
File Format
  • PDF

Size: 64 KB

Download

9. Sample Software  Maintenance & Support Contract

Details
File Format
  • PDF

Size: 264 KB

Download

10. Professional Software Support Contract

Details
File Format
  • PDF

Size: 2 MB

Download

11. Printable Software Support Contract

Details
File Format
  • PDF

Size: 187 KB

Download

Software Support Contract Format

  • Term. This area will specify when the contract will begin and finish, as well as whether the contract will be ongoing.
  • Access has been granted. This section specifies what software, computers, and facilities the service provider will have access to in order to fulfill the contract’s conditions.
  • The term “property rights” refers to the ownership of something. This section explains how the service provider will deal with data on the customer’s machines. This section may include wording prohibiting the alteration, distribution, or deletion of such data without the customer’s permission.
  • Modifications. This section explains how the service provider can change the software that is part of the contract. This could include software updates to ensure optimal performance. This section may also specify who is accountable for any expenditures incurred as a result of the software modification.
  • Payment. This section explains how you’ll pay for the services you’ve provided. It could also specify how additional costs will be handled, whether a cost report will be provided, and how travel expenses (if any) would be handled. It is also necessary to discuss the penalties of late or non-payment.
  • Confidentiality. This section prevents the service provider from releasing any information that the customer considers confidential. The wording employed here could be broad in scope or quite narrow. It should also be indicated how long the confidentiality will endure after the deal is completed.
  • Warranty on Software Licenses. This section explains how warranties for software under contract will be handled. Replacement software, as well as software acquired during the term of the contract, may be covered.
  • Warranty in general. This section will detail the desired level of service from the service provider.
  • Termination. This section will detail the events that will lead to the. Failure to pay for services, failure to deliver services, and either party being compelled to declare bankruptcy are all possibilities.
  • Remedies. This section explains how either party can correct an event that would cause the contract to be terminated before it happens. Before attempting a remedy, there may be a requirement for written notification.
  • ‘Force Majeure‘ is a legal term that refers to shall specify how events outside the control of either party to the contract will affect the contract. Hurricanes, floods, tornadoes, and other natural and man-made disasters are examples of such events.
  • Arbitration. This section explains how contract-related disputes will be settled. This section deals with the location of the arbitration and whether it will be binding or non-binding.
  • Entirety. The terms of the agreement will be stated in this section. It shall be indicated below what forms the entirety of the agreement and what the agreement may take precedence over.
  • Notice. This section outlines how both parties will be notified of difficulties relating to the contract’s execution.

FAQs

What could be one reason why software support is important?

If you have support and maintenance for your corporate software, you can take advantage of the most recent technological breakthroughs and boost your employees’ productivity by many notches. It’s very likely that your software vendor is continually working on improving and adding features that directly benefit the end-user, i.e. your business. This would undoubtedly assist your company in staying ahead of the competition and ringing in the New Year on a positive note.

What could be the basis of including customer obligations in the contract?

You must determine what type of assistance the customer may require. Is access to the customer’s computer systems required by the service provider?

If you want to see more samples and formats, check out some software support contract samples and templates provided in the article for your reference.

Related Posts