There are no places where you could prevent incidents. Incidents are unexpected, oftentimes negative events or situations that cause harm or damage to a certain individual or group of people. And incidents are more likely to happen when dealing with customer service, especially in restaurants. And there might be incidents that are fatal to the restaurant business that could shut down your business. In order to avoid that from happening, you need to protect your restaurant. To do that, you need to make a restaurant incident report. Here’s how to make one:
4+ Restaurant Incident Report Samples
1. Restaurant Incident Report Sample
2. Printable Restaurant Incident Report
3. General Restaurant Incident Report
4. Standard Restaurant Incident Report
5. Formal Restaurant Incident Report
What is a Restaurant Incident?
As discussed before, a restaurant incident could cause damage to property, either to the restaurant or to the victim of the incident. The most common incident that could likely happen inside a restaurant is when a customer complains about the service or the food. Complaints can be a hassle for restaurant staff especially to customers who cause a scene. Another incident that could occur is when the customer gets food poisoning. This could be avoided if the restaurant staff follows the health and safety protocol.
How to Make a Restaurant Incident Report
A restaurant incident report should contain the following details:
- The restaurant’s name and address.
- Restaurant contact number.
- The owner/manager’s name and contact information.
- The person making the report (usually the manager on duty).
- Persons involved in the incident and their personal information.
- Details of witnesses (if there are any).
- The incident related to; persons or property.
- Description of incident. The description should be as accurate and informative enough to the smallest details as possible.
- Descriptions of actions taken to control the incident.
Other Useful Tips to Keep in Mind When Writing an Incident Report
To make your case stronger, take pictures or video recordings of the incident. Identify your witnesses correctly and make sure their statements align with your description of the incident. Train your staff to always make an incident report whenever a negative situation occurs. This could help them avoid jeopardizing their jobs. Make copies of the incident report for reference. Tell your staff as well to do the same thing for you to review. For grave incidents that made a lot of harm or damage, file the incident to your insurance company for them to pay the damages. It can also be used as evidence for lawsuit hearings too.
What are the common incidents that happen in the restaurant?
Restaurant employees, such as chefs, cooks, janitors, servers, waiters, and bartenders usually come into contact with sharp objects, hot kitchen equipment, and slippery surfaces. that could accidents such as burns, cuts, strains, tripping, sprains, eye injury, and hearing loss.
How to avoid hazards in restaurants?
To avoid hazardous incidents from happening in your restaurant as much as possible, always train your staff with the safety procedures such as operating equipment with care, knowing the action to take in case of injuries and fires, and provide them with safety equipment that they can use for emergencies.
What is the difference between accident and incident?
The difference between accidents and incidents is that an accident results in grim injury or illness or damage to property while an incident is an unexpected event that could cause harm to property but doesn’t necessarily cause injury to people.
Always be proactive in preventing incidents to happen. Even though sometimes they can’t be avoided, be ready to take measures in solving these incidents to keep them from escalating. In an age where social media is readily available, everyone can post false claims or exaggerate incidents to make your business look bad. One bad word of mouth regarding an incident in your restaurant that will reach various social media sites could sink your business faster than you could say Bon Appetit. Now that you know how to make an incident report, you can download our free and printable sample incident report forms to help you get started.
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