As consumers we use products in our daily lives, everything we own or have are considered products. But there are always instances that the electronics we have aren’t working as expected, or the utensils we bought gets easily broken, or when you open a pack of chips to find a dead insect. Things like these are always inevitable and everyone are always bound to experience something unpleasant while using various products. Whenever these happen it is highly advised to reports these incidents to the right authority. To know more about product incident report samples, check out our different samples below for more information.
10+ Product Incident Report Samples
1. Product Incident Report Sample
2. Consumer Product Incident Report
3. Product Incident Report Format
4. Product Incident Report Form
5. Printable Product Incident Report
6. Standard Product Incident Report
7. General Product Incident Report
8. Professional Product Incident Report
9. Formal Product Incident Report
10. Consumer Product Incident Report Sample
11. Basic Product Incident Report
What Is a Product Incident Report?
Whenever we encounter a defective product whether before usage or currently using it (as long as it’s under warranty), it is a consumer’s right to report and file a complaint or what we call a product incident report. Since consumers has the right to be protected against the marketing of goods and services, which are hazardous to life and property. The purchased goods and services availed of should not only meet their immediate needs, but also fulfill long term interests.
How to File an Product Incident Report?
Consumer complaints give us insights into problems people are experiencing in the marketplace. No matter which industry, customers are always bound to complain and be unsatisfied even with the most minute details. This is a part of a consumer rights. The right to know what you will receive before you pay for a product or service, complain when you are not satisfied, and get your money back when you have a legitimate complaint. So, what does an product incident report consist of? Let us go through a number of factors in order to understand better this type of incident report.
1. Customer Information
To start, jot down your complete details in order the company concerned will know where and how to contact you for further details or assessment.
2. Product Information
Make sure to take note of all the details for the product you are complaining about such as the brand, product number, model type, where it was purchased and other helpful description of the product itself.
3. Product Incident Information
This should contain the detailed description of your complaint regarding the product such as what happened or what went wrong. Did it cause any danger or has there been any hazardous effect on you or others? Jot down all the details and be sure to give a clear and brief explanation of what went wrong and what you want the company to do.
4. Keep Records
Don’t forget to have all relevant information at hand when you contact the company, including a receipt, screenshot of your own purchase, billing statements or other facts to help the company identify the transaction such as a photo or video evidence of the product. This add additional support to your incident report.
5. Document the Complaint
There are various ways to submit a product incident report. This could be done via email, personally or over the phone. Regardless of what channel you use, always see to it you have a record of the incident report you have made. Keep a copy of all communications and supporting documents. This will can help you follow up in case the company has no feedback or is taking their time to resolve the issue.
There are instances when a company refuses to acknowledge your incident report or is buying time to resolve the issue on hand. When it comes to this always consider other alternatives most especially if the complaint is grave and needs to be taken care of. Some alternatives are as follows:
- Seeking legal advise or contacting a lawyer
- Use social pressure: in this day and age where most people are in social media websites, this is an alternative platform that can get a company to notice your complaint as most companies nowadays monitor the internet and social media in order to resolve complaints before they create bad publicity or damage their brands.
- Sue the company: this can be costly but it may get the company to take drastic action to resolve and settle the issue
What Is a Consumer Protection?
This is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. These measures are established by law to prevent dangerous or unethical business practices, such as false advertising or faulty products.
What Is a Product Transparency?
The practice of disclosing detailed information about products and services including what they contain, how they were produced and where they come from. Full product transparency is the concept of publishing all the environmental impacts of all your products for all the life cycle stages.
What Is a Customer Review?
Customer review or customer feedback is an information provided by customers about their experience with a product or service. Its purpose is to reveal their level of satisfaction or discontentment.
Product Incident Reports despite the negative effect it has on a company, can serve as a tool to help companies be more careful in producing their products. They are now made aware of the hazardous effects their products or perhaps there might be something wrong with the production process. Incident reports can help companies backtrack and further assess and evaluate their products, whether it needs to be pulled out or changed. As they say health and safety always comes first in consumer needs and consumption.
To increase customer retention, you need to prepare your reps for scenarios they’ll face with difficult or frustrated customers Although this may appear as a negative impact to a company’s revenue and reputation, proper handling of customer complaint has its benefits. Since this can show how much the company values customer satisfaction and after service quality support. With their concerns properly address, there are still customers who would still want to trust your product or services.
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