Designing schedule management plan is a practice common for any company or business of any type and size to make sure that the right people are available to work anytime they are needed in the operation. In managing the schedules of your employees, you have to consider how you will handle the employees who need the time off or those who call in sick for that particular day while also balancing the demands of your customers. As it is not a simple task to complete, you also have to remember that an ineffective schedule leads to excessive labor costs and can reduce the satisfaction of your employees.
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What is an On-Call Schedule Template?
An on-call schedule template also called an on-call shift, is a scheduling method that ensures that the right and skilled employees are always available to quickly respond to urgent issues or emergencies in their company or organization, day or night. This schedule template is useful for businesses or companies that provide customer service, and service users and patients all 24 hours of the day, seven days a week, and all days of the year.
How to Make an On-Call Schedule?
An on-call schedule provides various shift patterns that businesses use in which employee work schedules are purposely unpredictable. These employees are expected to quickly respond and report to their duty at any time during their work even if they are called on short notice. On-call schedules are used in different industries, even in office and retail-based jobs.
Step 1: Make Sure to Communicate with your Team
Before starting on your schedule planner, it is important to understand how your employees want to complete their duties as well as their opinions on their work first. You can also determine which time of the day they are productive and avoid assigning them to a shift that would lead to inefficiency and ineffectiveness.
Step 2: Follow a Sun Model Schedule
The follow-the-sun schedule refers to a method in which the on-call team’s schedule is arranged based on the location of their work and is usually used for remote teams with members located in different geographic areas.
Step 3: Establish a Supportive Team
A supportive provides a positive effect on both team members’ satisfaction and the effectiveness of the on-call scheduling method. A culture where team members are kind enough to take care of each other lightens the burden of being an on-call employee.
Step 4: Provide a Definition of what ‘on-call’ Means
The meaning of being ‘on-call’ may differ from company to company and providing its definition enables your employees to better understand their roles and responsibilities. Before creating your schedule, review the needs of your company and draft a plan to meet those needs.
What are the factors I should consider when creating an on-call schedule?
The factors you should consider when creating an on-call schedule include the team size, team locations which refers to the geographical location of each member, service ownership which refers to someone who owns a service and who can fix it when a problem arises, and employee references which determine what would work best for a specific employee.
What are the common types of on-call schedules?
Some of the common types of an on-call staff schedule are the follow-the-sun schedule, semimonthly schedule, week or weekend schedule, rotating on-call schedule, primary or secondary schedule, and expert availability schedule.
What are the benefits of establishing a sustainable on-call schedule?
With sustainable on-call scheduling, your employees can rest well which leads to better performance, higher employee satisfaction and retention, attracts more talented employees, enhanced customer service, better team culture and support for every employee, less burnout, and provides flexibility and better work-life balance.
You can design an on-call template based on the type you want to follow, whether you want an employee to schedule based on their weekly tasks or monthly tasks. You can produce an on-call schedule like a weekly work schedule, a monthly work schedule, a rotating schedule, and more. These schedules allow you to consider the opinions of your employees while also making sure that they are being efficient and effective during their entire shifts.
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