Restaurants are one of those business establishments that are highly susceptible to any sort of crisis. As they say, you cannot run any business without undergoing any risk. This is why it is important to be prepared for anything that could happen by developing an effective restaurant crisis management plan. The main goal of this plan is to be able to deal with a crisis efficiently and ensure that you get things back up-and-running as quickly as possible. Rather than feeling defeated and disheartened, you should be able to face the crisis head on and find the means to get your restaurant business running about. Read more about this in our article below and if you wish to get started with your plan, we have several free restaurant crisis management plan samples for your perusal.

3+ Restaurant Crisis Management Plan Samples

1. Restaurant Crisis Management Plan

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2. Sample Restaurant Crisis Management Plan

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3. Restaurant Crisis Management Plan Example

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What Is a Restaurant Crisis Management Plan?

There are different sorts of crisis that could affect the foodservice industry. These could foodborne illnesses, poor health inspection ratings, pandemics or merely with something mixed with the food. However critical or less impactful a crisis may be to your restaurant, all these must be part of your restaurant crisis management plan. This document will help restaurant owners organize procedures that would guide them whenever a crisis would occur, how to tackle these and improve the business to ensure it continues running as usual. By developing a crisis management plan this will ensure that you are always in control of the situation. Being in control of the situation makes it easy for you to affect the outcome and reduce the damage the crisis does to your business and your brand.

How To Develop a Restaurant Crisis Management Plan?

Developing a restaurant crisis management plan provides a lot of benefits for your restaurant business. As this will reduce the negative impact on your business, improve your restaurant’s reputation, enhance the company’s image with key stakeholders, employees, and business partners; and limit your competition’s ability to take advantage of the incident. With this being said, below are the following components you need to develop a restaurant crisis management plan.

1. Identifying Potential Crisis

When you start planning, it is essential to first identify potential crisis that can create a negative impact to your restaurant business. You can do this by conducting risk assessment. By doing so, you will be able to create different procedures on how to deal with each head on.

2. Crisis Management Team

You will need a dedicated team who will be able to undertake efforts to address the crisis. A crisis management team should include trusted and responsible employees, alongside with the restaurant owner to lead them. Assign the proper roles and responsibilities to each member of the team. There should also be a designated spokesperson who will handle all crisis communication matters to the public and media.

3. Restaurant Inventory and Emergency Supplies

Incidents and crisis can be of any nature, but this would also greatly affect your inventory. So it is advisable to regularly check your stocks. Don’t forget to update your emergency supplies as well.

4. Communication Plan

Whenever a crisis would occur, you need to advise all restaurant staff to be mindful on what they post online or what they relay to others. Since there would be a designated point person who is responsible for such. Also, you may want to create your restaurant’s official messaging channel with the phone numbers and email addresses of everyone on your crisis management team, so if there are any changes, someone can send a message to everyone easily.

5. Train Your Employees

Being prepared is the key on tackling a crisis head on, with the right confidence. By doing so, you need to conduct crisis training for your employees to make sure they know what to properly do once a crisis erupts.

6. Strategies and Protocols

Create a crisis management strategies and protocols, and make sure to disseminate these to your staff so they may be able to through all these and be continuously guided on what to do.

7. Evaluate and Improve

When a crisis has come to past, create a post-crisis report sheet to document how your company did during the crisis, what your staff did well and what can be improved if this were to happen again.


What Is a Crisis Communication Plan?

A crisis communication plan are set of procedures on how an organization should communicate to the public, various guidelines on how to response and disseminate proper information within and outside the organization.

What Is a Disaster Recovery Plan?

These are set of procedures on how to respond to unplanned incidents such as natural disasters, power outages, cyber attacks and any other disruptive events.

What Is The Cause of Foodborne Illness?

Contamination is the number one cause of foodborne illness through intake by drinking or eating.

Crisis can create various inconvenience for a restaurant business. As a restauranteur it is better to equip yourself in advance by developing an efficient restaurant crisis management plan to safeguard the best interest of your employees and your restaurant business.

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