Service level agreement is an agreement signed by a company and its customer for provisioning the requisite IT facilities that are essential for providing the services or products offered. Such an agreement has validity till being outdated by some other reviewed agreement that has been authorized jointly by all stakeholders of the company. Service Level Agreement comes in numerous sizes and shapes. Most of the IT suppliers now have standard documents which enable them customization as per their needs. To help you with the same and understand what is there in these SLAs, here is some service level Sample Agreements created.
Service Level Agreement Example
This free to download service level agreement example can be used for your business needs. You can also make changes to the sections according to your requirements.
Sample Service Level Agreement
This type of agreement stands as prove for the services offered in relation to monetary exchanges, independent tasks and others. The sample is meant for helping you to understand what all is included in it for preparing one.
Computer Service Level Agreement
Companies signing this type of SLA have to offer regular and convenient service related to the desktop throughout its life. ITs have to assist the customers with services related to all computer equipment and not just the desktop or monitor.
HR Service Level Agreement
SLAs under this category are meant for helping the HR Directorates improve their service level and obtain reliable feedbacks from the users. These SLAs hence bound HRD staffs to meet their work deadlines.
Basic Service Level Agreement
This type of SLAs is signed to ensure whether the company or service provider is providing the customer with all basic services related to their offered product like service under warranty coverage, software and hardware support, and others.
Customer Service Level Agreement
Printable Service Level Agreement
Master Service Level Agreement
Service Level Agreement Template
SLAs play a prominent role to define the relation your Information Technology service provider, and you share. It, therefore, offers you with a guarantee that the undersigned services will be reliably offered by the supplier. Hence, with it you enjoy the confidence that in case certain things go wrong, immediate action can be taken for instant responses which those without SLAs suffer having. The Service Agreement sample comes into play here helping you to prepare SLAs as per the service you are willing to obtain.
With SLA samples, you enjoy grabbing information about things to be included in the agreement. You can also download the sample SLA version and use it conveniently. The benefits offered by SLA sample are:
- Uptime: Your service provider promises to offer you with all the necessary software and services required by your business on time in relation to the service you initially received from them. Typically this type of guarantees applies most to servers such as cloud services- web hosting or email and others.
- Response Times: Your service provider reaches you with the service you need on time.
SLA samples are highly useful for those who are not aware of the content to be included or are included in the SLA. Both service providers and customers can make use of these samples for their professional purpose. Apart from HR and computer service Level agreement templates, you also enjoy accessing the Business Service Agreement Templates. Go ahead with your search and grab the SLA template suiting your need.
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