What is a service level agreement? This is an agreement that takes place between a service provider and their clients. Service level agreements or SLAs is a commitment between the two parties and details certain factors of the services being provide, like each party’s’ responsibilities, commitment to service, quality and availability of service. This type of agreement is common in companies offering internet services, cable services and cell phone or landline services. The agreement clearly specifies which party is responsible for reporting service issues or faults, who pays for certain fees, etc. Here are sample agreements that you might want to check out.

Service Level Agreement Samples

1. Service Level Agreement Template

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  • DOC

Size: 38 KB

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Creating your own service level agreement is made easier and convenient with the use of this customizable template. Unlike other ordinary templates, this template will guide you with what you need to do and what you have to write in order to complete whole agreement correctly. Notes are provided on the very first part of the sample, with other instructions and description throughout the entire document. This sample will surely make your task worthwhile.

2. Sample Service Level Agreement for Department

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  • DOC

Size: 6 KB

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Make brief and simple service level agreements for your department with the help of this agreement format sample. This two-page sample has everything that you need to get your task done in not time. It includes a description of the different parts or sections of an agreement so that you will know exactly what to write in them, namely the objective of the agreement, objectives of the service, service users, responsibilities, service availability, description of key services, etc.

3. Service Level Agreement for Outsourced Support

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  • DOCX

Size: 67 KB

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Outsourcing is the practice of hiring another party to do jobs that are usually done by the actual employees of a company. It is often done as a means of cutting costs. If a company decides to outsource for certain services, then they need to get into a service level agreement for outsourced support such as the sample above. Using the sample, one can become familiar with how the agreement looks like and even get help in using it as a template. Use it like you would other business agreements.

4. IT Department Service Level Agreement Sample

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  • DOCX

Size: 72 KB

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Different departments need different service level agreements that are specific to their needs. An IT Department service level agreement specifically created to be used by an IT Department. The sample that we have here is customizable and can be used both as a reference or as one’s own template. This is one thing that just makes it amazing. The sample template is complete with a cover page, table of contents, parts of the agreement as well as tables and illustrations where required information are recorded.

5. Sample Service Level Agreement/Memorandum of Understanding

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  • DOC

Size: 30 KB

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You will surely love this sample template. Why? Because it is very detailed and has instructions provided throughout the entire document. With this, you can write relevant and appropriate content for the agreement or memorandum that you are making. This means you will be able to produce a well-written service level agreement easily and conveniently. That is the good thing about using customizable templates. And if you are looking for other easy to use templates, then you will love our apartment rental agreement templates and non-disclosure agreement templates.

6. Basic Service Level Agreement Template

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  • PDF

Size: 1 MB

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Want the simplest possible agreement you can make? Then go for the basic. New and modern agreements are created from basic agreements, so they are like foundation of every agreement. Basic agreements will allow you to learn about agreements easily and will help you write good one that is plain and simple. And since you are using a basic sample as your guide, you will be able to add new and relevant things to your own agreement in the long run. This basic service level agreement template is just the template you need.

7. Simple Service Level Agreement Sample

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  • PDF

Size: 111 KB

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Want a service level agreement that is simple, but still in style? Then you will truly love this sample. This sample is unlike any other sample agreements that you have laid eyes on. It is very simple, but has this attractive and professional feel to it once you check out sample document. And with just four full pages, it already covers everything necessary to be covered in the agreement. If you use this as reference, then your work turn out great.

8. Detailed Service Level Agreement Sample

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  • PDF

Size: 349 KB

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Not into simple or basic agreements? Well, a detailed agreement sample is another option that you can check out. This detailed sample has a generic layout that is common in a lot of legal agreements. A lot of things are covered using this style of writing, like the definition of terms, performance assessment, key performance indicators, audit review, governance, roles and responsibilities, etc. If you find this sample relevant to your needs, then you might as well make use of it.

9. Service Level Agreement Template for Library

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  • DOC

Size: 1 MB

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This service level agreement template for library is a lengthy type of agreement, which tells us that is also a comprehensive one. It is a customizable and print-ready template that will help you make the entire agreement writing process convenient even if there are a lot of things that you need to fill up. You can also use is a guide or reference for your own work.

10. Standard Service Level Agreement Sample

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  • DOC

Size: 35 KB

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You can never go wrong with a standard service level agreement. That is because it does not go against any rules or procedure; it is the base reference. The details that you need to supply are highlighted so that you won’t skip a thing. So if you want to make things a little bit easy but still reliable, you can go for this sample template.

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