According to qgiv.com, of all donations that charities receive, more than 70% come from individuals, and the time that most donations are processed is between ten to eleven in the evening. But, aside from financial support or donations, there are also other sorts of donations, such as clothes, food, and supplies. How should a charity handle and manage varying donations in one day? Well, that’s when a service provider comes in to help charities in managing and recording the received donations. And just like any other organization, a charity should sign an agreement with the provider, in specific, a charity service level agreement.

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FREE 10+ Charity Service Level Agreement Samples & Templates in MS Word | PDF

1. Voluntary Service Level Agreement Template

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2. Sample Charity Memorandum of Agreement

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Size: 73 KB

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3. Charity Partnership Service Agreement Template

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Size: 136 KB

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4. Charity Service Level Agreement

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Size: 25 KB

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5. Sample Service Level Agreement Template

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6. Volunteer Service Agreement Sample

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Size: 6 KB

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7. Charity & Academics Service Level Agreement

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Size: 92 KB

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8. Community Service Level Agreement

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9. Charity Service Level Agreement Format

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10. Simple Charity Service Level Agreement

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11. Charity Partner Service Level Agreement

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How to Make a Charity Service Level Agreement Easily

According to Inc.com, supporting a charity is good for a business company or an organization as it boosts employee morale and also promotes the company to the market as a type of organization that gives back to those in need, including their consumers and customers. So, if you are a company willing to take part in a charitable event or organization or if you are part of the charity who’s accepting the assistance and support of service providers, then it’s best that you create a charity service level agreement right away! Keep the following tips in your mind as you begin making the agreement form that you need:

1. Discuss the Terms of the Agreement with the Other Parties

Basically, there’s more than one party in an agreement, so it’s essential that what to put inside it gets discussed before making the actual agreement. This means that the involved parties will have to negotiate and talk about the terms. Also, this is the phase of creating the agreement wherein a service level agreement checklist, and an agreement draft will become useful as a means of plotting the possible contents, terms, conditions, and every detail for the agreement.

2. Specify the Service Level Matrix

A service level agreement, or an SLA, is also used for indicating the measurement and expectations of the performance of both parties in the duration of the agreement. Therefore, there needs to be a service level matrix included in it. The matrix will state the frequency, quantity, and type of services that the charity expects to have, or the service provider promises to provide. By specifying the matrix, both parties will be able to know their targets and their responsibilities, which then ensures that the agreement gets established accordingly.

3. Organize the Format

Legal agreements have certain formats that are accepted by the general public. It starts with the recital, then the definition of terms, followed by the actions, considerations, warranties, and other contents. But, when it comes to service level agreements for charities, there’s a particular SLA format to consider. First off, there’s the introduction, which consists of the agreement’s definition and the category that the service falls into. Then comes the agreement’s purpose, goal, objectives, duration, and protocol. Both the charity’s and the service provider’s requirements and expectations, with the SLA matrix, will then be the next contents, followed by the approval and signature sections.

4. Ask the Assistance of an Expert

Making a charity service level agreement requires more than the expertise and experience of a charity organization and a service provider. Since this is a legal form, experts will be of great help in establishing a solid agreement. So, go ahead and ask for the assistance and suggestions of a lawyer, attorney, marketer, or anyone in the field who has reliable knowledge about creating SLAs.

5. Review and Proofread the Charity SLA

Reviewing and proofreading your charity service level agreement might take up some of your time, but take note that it is good for the parties involved. On the one hand, if you prefer not to review the agreement that you made, then you are welcoming the probability of a breach and errors in its contents. So, take your time and check for errors, additions, and corrections in your agreement, along with the other parties.

And when you’re in doubt, consider using agreement templates instead. It not only eases the hassle of making a charity service level agreement from scratch, but it also gives you options and suggestions of what you can include in your agreement. When you’re done with it, you can even proceed to create a master service agreement, which mandates that regardless of changes and contract addendum, the terms in the MSA or master service agreement will still be observed.

FAQs

What are some examples of terms and conditions that I can include in my charity SLA?

There are several types of service level agreement terms and conditions that you can include for your charity, according to impactbnd.com. But, the most important would be the general terms, confidentiality terms, disclosure terms, performance conditions, and the warranty terms.

What business industries can use the charity service level agreements?

Any industry can use charity service level agreements, for as long as the business company or organization is establishing a partnership with a charity and nonprofit organization. However, the most common users of SLAs are those in the field of IT, wherein they provide technological assistance and support for charities.

Can I send a completed and finalized charity service level agreement electronically to the other parties?

Of course, you can! Just make sure that when you do send it electronically, you are sending a document in a file format that’s accessible with any device. You can opt to use or convert your accomplished charity service level agreement template in PDF format and incorporate a signature area that’s clickable so the other parties can add their signatures and approval into it, without giving them the power to change or alter the rest of the agreement.

Supporting a charity financially is the most common way of giving charity donations, but providing services is also a great way to support, and it goes beyond that since it helps the charity to grow and save its workforce as well. So, make it a habit to be a service provider to a charity now by signing to a legally binding and well-established charity agreement, such as a charity service level agreement in various file formats that you can create right away!

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