In retail, sales assistants are front-liners to the business. They are the ones directly facing and working with the customers.
There is always a buzz of excitement to the job of a sales assistant. There are constantly new products to learn and familiarize with, and different customers to accommodate. It is a quintessentially customer-oriented profession.
Whichever the type of establishment or retail business, you can expect a sales assistant to be around, greeting and helping customers get the best products and the best services. Sales assistants always have a ready demeanor and a ready smile. Learn more on their work with this post and these Job Description Samples.
Retail Sales Assistant Job Description
Executive Sales Assistant Job Description
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Sales and Marketing Assistant Job Description
The job a sales or retail assistant is to see to the needs of customers.
Sales Assistants vs. Executive Assistants
The first differentiation that may be drawn between sales assistants and executive assistants is that sales assistants cater to different people on a daily basis, and for brief amounts of time only; whereas executive assistants assist only their bosses. To read on their work, see Sample Executive Assistant Resumes.
Moreover, a sales assistant performs various customer service duties, while executive assistants typically carry out clerical work.
What Sales Assistants Do
The job of sales assistants include
- overseeing and documenting the delivery of products into the store;
- checking and recording store stock;
- arranging and displaying them;
- attaching price tags;
- monitoring the merchandise;
- maintaining the store’s cleanliness before, during, and after store hours;
- welcoming shoppers into the store;
- helping them find the products they are looking for;
- updating them on store sales or promos;
- responding to inquiries on the products;
- settling purchases; and
- handling any customer issues with regards to the products, which includes product returns and exchanges.
Qualifications of Sales Assistants
The job of a sales assistant is not particular on educational background. For many employers, a high school diploma is the minimum and the only requirement. The focus is directed instead on the aspiring sales assistants’ personal skills. As such, for someone to get a job as a sales assistant, he or she should
- have a friendly and approachable personality,
- be helpful and accommodating, and
- be knowledgeable and proficient with all store systems and databases.
More importantly, a sales assistant must possess the key virtue of patience. Customers come in different ages, walks of life, and definitely moods. A sales assistant must neither cower when dealing with an irritable and even rude customer, nor fight right back. He or she must remain calm and polite at all times.
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The duties that the job of a sales assistant call for are essentially customer service roles. A sales assistant directly speaks with customers and helps them get the products and the services that they came for. They are the first people we see in the retail industry, in the same way that tellers are the first people we interact with for our banking needs. For other positions on the back-end or the planning and marketing departments to the world of retail, see these Sales Job Description Samples.
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