Free Shipping Policy Generator

How to Use the Free Shipping Policy Generator?

This generator helps you create a detailed, professional shipping policy that can be edited online and downloaded as a PDF. Just follow these steps:

1. Enter Your Company Details
Start with your company name, address, website, contact email, and dispute inquiry email.

2. Define Shipping Methods and Carriers
List your preferred shipping carriers (like USPS, FedEx, DHL) and the types of services offered (standard, expedited, overnight, etc.).

3. Describe Shipping Costs
Indicate whether you offer free shipping, flat-rate shipping, or use variable rates based on weight, distance, or order value.

4. Provide Processing Time
Let customers know how long it takes to prepare orders for shipping and whether this differs during holidays or sales.

5. Detail Delivery Timeframes
State your estimated delivery time by region (domestic & international), including any conditions that may cause delays.

6. Add Shipping Restrictions
Mention if you ship to PO Boxes, APO/FPO addresses, or international regions.

7. Include Tracking Information
Let customers know when and how they will receive tracking info, and where they can track packages.

8. Address International Shipping Terms
Explain responsibilities for customs duties, taxes, and international delivery estimates.

9. Order Changes & Address Corrections
State your policy for address change requests and notification timeframes after order placement.

10. Handle Lost, Delayed, or Damaged Items
Outline what customers should do, your timeframes, and what resolution options (refund, reship, store credit) are available.

11. Add Contact Information
Include contact details for shipping-related inquiries and set customer service response expectations.

12. Generate & Download
Click the “Generate” button to create your policy, edit it live, then export it as a PDF using the “Download PDF” button.

What Information Is Needed Before Generation?

• ✅ Company name, address, website URL, and contact details
• ✅ Shipping providers and service levels
• ✅ Shipping cost model (free, flat, calculated)
• ✅ Order processing time and holiday delays
• ✅ Delivery timelines (domestic and international)
• ✅ Shipping restrictions (regions, PO boxes, etc.)
• ✅ Tracking info and where it can be accessed
• ✅ Duties/taxes handling for international orders
• ✅ Order changes and correction rules
• ✅ Lost/damaged item reporting process
• ✅ Shipping support contact and response hours

Where Can the Shipping Policy Be Used?

• 🛒 eCommerce Stores: Shopify, WooCommerce, BigCommerce, Magento, Wix, etc.
• 📦 Product Pages: Display shipping rules and return expectations near the checkout or FAQ
• 📱 Mobile Apps: Add inside account settings, order pages, or help centers
• 📩 Customer Emails: Link to shipping policy in order confirmation or shipping notification emails
• 🧾 PDF Documents: Attach for print or use in business and supplier documentation

Frequently Asked Questions (FAQs)