Gap analysis, as simply being defined by Simplicable, is the process of identifying where business wants to be and where the business is, currently. What gap analysis does is compare the form, ways, as well as methods of the current state of strategy, capabilities, structure, technology as well as processes, services, and practices along with the organization’s goals.
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Different Examples of Gap Analysis
Specifically, gap analysis is a type of a business analysis that is for identifying the structure as well as its processes, missing strategies, technologies or skills, as well as its business practices and providing recommendations as well as step-by-step guides on how to optimize for the organization or company’s goals. Since it is recommended and imperative to gather more information as well as having to familiarize yourself more with the subject matter, below are some different examples of gap analysis along with its definition.
Other than that, you can also have a look at this Comparative Market Analysis so that you may gain some insights that may eventually lead you to a different variety of perspectives, which can be helpful and useful in whichever field, industry, as well as study that you are currently in.
Here are some examples of gap analysis:
- Practices – this example would be an airline company applies the gap analysis considering customer service practices and culture. It would then be identifiable that the front line employees need more authority to be able to grant certain exceptions and rights. According to Simplicable, this would also urge managers to be freed from dealing with exceptions as well as to focus in serving customers and lead by example.
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- Strategies – when an e-commerce company would experience some underlying issues relating to their customer satisfaction and support, the company would then look at the gaps between the structure of the firm and its strategy.
- Capabilities – when a retail bank would want to have hundreds of capabilities across channels and products, the gap analysis wold then deliver a heat map that would display the status of each capability for each of the product as well as channel combination.
- Processes – in this example, the scenario given would be when a telecommunications company would perform a gap analysis to be able to figure out why a certain amount of orders has been late in delivery to the customers. So the telecommunications company would then map and go through the current process, clearly indicate as well as identify the manual steps, the process that they have currently and recently been using, the technology pinpoints, process risks and then documenting them as gaps. With that being said, the gap analysis would also reduce cost as well as mitigating the risks while producing an optimized target that would cut from order provisioning time, according to Simplicable.
Moreover, you can also have a look at Quantitative Analysis for more insights and business analysis perspectives, specifically on the gap analysis.
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